Enventis RMS for Unified Communications
 Enventis’ Remote Monitoring Service (RMS) watches many essential elements of the Cisco Unified Communications environment to provide proactive notice of potential service affecting issues, and to provide reports on system performance.
Cisco Unified Communications Manager
- CPU, memory, disk monitoring
- Event log monitoring for application faults, impending issues
- Service monitoring, restart on failure
- Performance issues related to SQL database
IP Handsets
- Up/down availability
- TFTP monitoring
Traps (over 65 default traps)
- CCM failed
- Gateway changed or failed
- Media resource outage
- Phone status update and failures
- Route list exhausted
- and more
Events – version 4.x (over 20 unique filters)
- CCM failure
- Code red, yellow
- Channel loss
- Device restart initiated
- Malicious call
- No more resources available
- Device restart
- and more
Events – versions 5.x/6.x (over 730 unique filters)
- CDR – 26 events
- CTI – 49 events
- CUCM – 154 events
- Callback – 8 events
- DBL – 20 events
- DRF – 11 events
- Dir Sync – 27 events
- IPMA – 8 events
- IPVMS – 285 events
- Java applications – 26 events
- LPMTCT – 7 events
- RIS – 7 events
- TCD – 28 events
- TFTP – 29 events
Performance Monitoring – version 4.x
- 32 unique performance statistics
- Active D channnels
- Active DS0s
- CCM status
- CCM active gateways and phones
- Calls active and in-progress
- PRIs active
- Active Office and subscriber ports
- CCM and TFTP heartbeat
- Uni HoldMusic resources
- Uni hardware/software conference resource used
Performance Monitoring – versions 5.x/6.x
- 53 unique performance statistics
- CCM host name, description, version, and status
- CCM registered and rejected phones, gateways, media devices, CTI devices, voicemail devices, and unregistered phones
- CTI device name, description, application info, status, and status reason
- Extension name, IP address, multi-lines, and status
- Gateway name, description, D-channel, D-channel status, status, and status reason
- H.323 device name, description, status, and status reason
- Media device name, description, status, and status reason
- Phone physical address (also serves as name), description, user name, load id, status, and status reason
- SIP device name, description, IP address, port in, and port out
- Voicemail device name, description, status, and status reason
Windows Services
- 31 unique services for CCM, CCM Publisher, and CCM Subscriber components
- Dialed number analyzer
- IP voice media streaming
- MOH audio translator
- RIS data collector
- Telephony call dispatcher
- TFTP
- CTI manager
- CTL provider
- DCD controller service
- and more
Cisco Unity Unified Messaging
Events (7 unique events)
- All event triggered rules
- Device transient conditions
- Message delivery failures
- License restrictions
Windows Services (18 unique)
- AVCS (gateway, manager)
- AVDS (global catalog, change writer)
- AVLicense
- AvMMProxy Server
- AvMsgStoreMonitorServer
- CAAgent
- CiscoUnityTTSProxy
- TapiSrv
- W3SVC
- and more
Cisco Unified CallManager Express
- 6 unique events
- 250 Cisco IOS filters
Other Cisco UC products monitored
- Cisco Unified Contact Center – Enterprise
- Cisco Unified Contact Center – Express
- Cisco Emergency responder
- Conference Connection
- MeetingPlace
- Meeting Place-Express
- Cisco Web Attendant
- Cisco Emergency Responder
- Multipoint Conference Unit
- Unity Connection
- Mobility Manager
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