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 Enventis provides you with around-the-clock technology support for networks, systems and unified communications. Our support services center is staffed 24 hours a day, seven days a week, 365 days a year by experienced engineers who answer questions and provide assistance. Enventis offers a variety of support options to meet the needs of your company.
- Single point of contact for support available 24x7x365
- Trouble isolation, determination and resolution from engineers who are intimately involved in the design and implementation your network
- Hardware failure diagnosis and maintenance coordination
- Trouble ticketing and automatic escalation for urgent issues
- Remote-access to systems for support engineers to diagnose and fix problems
- Proactive Remote Monitoring Service for device, system and application alerting
- Includes coverage for Cisco IP Communications, IP Contact Center, Cisco Unity, network switches, routers, voice gateways, firewalls, servers & more
Comprehensive support for comprehensive piece of mind.
Keeping a network up and running at peak efficiency is crucial to any business. Support service from Enventis helps ensure that when a problem arises, it will be fixed quickly so you can get back to your business.
Network Operation Support means we'll always be there.
When your network absolutely, positively needs to be up and running, Enventis can help with advanced monitoring and around-the-clock assistance. Support service allows your IT personnel to concentrate on your information infrastructure and core business while we put out the fires. Enventis offers a variety of custom support contracts to fit your exact needs.
Keeping an eye on your network with remote monitoring service.
There's no need to purchase and integrate complicated network management software with Enventis' remote network monitoring service. We can keep track of your systems for IP communications, contact center, LAN/WAN, security, storage and much more. Our remote monitoring service also provides you with monthly reports on server and network performance, system assets and network assets. Enventis remote monitoring allows us to provide proactive support and ensure quick resolution of issues.
Learn more about Enventis Remote Monitoring Service
Maintenance to keep your hardware humming.
Most network issues that arise are not caused by a problem with the hardware. But occasionally, a piece of equipment will malfunction. That's when our hardware maintenance services team springs into action. Within four hours, we can respond to and replace hardware at your site. Our close working relationship with Cisco means your network will not be down for an extended period.
Our customer service center is always open.
Staffed 24x7x365 by experienced engineers, our customer service center is a valuable resource for technical assistance on networks and telecommunications technology.
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